“We’re working on it”: Telstra

Telstra is suffering yet another widespread national network outage with customers complaining of disruption of mobile service across the country today, Monday 21 May.

Customers across the Southern Downs and Granite Belt are experiencing a range of disruptions including 3G, 4G services and internet connections.

The outage began around 10am today with regional areas affected along with Melbourne, Canberra, Sydney, Hobart, Brisbane and Perth.

A Telstra spokesman told media this morning the carrier was still investigating.

“We are working to resolve an issue impacting some 4G mobile voice and data services nationally which is also causing congestion for 3G services,” the spokesman said.

“We apologise for the inconvenience and are working to resolve the issue as soon as possible. We are still investigating the root cause.

“Calls to 000 will connect over other carriers’ networks where they have mobile coverage.”

Another spokesman later said the problems were caused “by technical changes made ahead of upgrades to mobile traffic control equipment in Telstra’s Exhibition Street exchange in Melbourne”.

Telstra’s network last failed on Friday 4 May in an outage that affected some Triple-Zero calls for 10 hours across five states and is currently the subject of a formal investigation by the Federal Government.