The Southern Downs Regional Council says “supply of water and removal of wastewater for residents is an essential service” and is seeking feedback on a review of the Water and Wastewater Customer Service Standard from residents connected to the reticulated water and/or wastewater network.
A council spokeswoman said the standard “reflects Council’s commitment to residents on the availability, reliability and quality of the region’s water and wastewater services”.
Councillor Stephen Tancred – who leads the water portfolio – encouraged the community to “review the document and take advantage of the opportunity to voice their feedback during the consultation period”.
“Council is committed to open and transparent communication with the community and I encourage residents to review and submit feedback on the revised Water and Wastewater Customer Service Standard,” Cr Tancred said.
“Council has proposed some faster response times for staff attending to water issues and I congratulate the staff on proposing a higher standard of delivery.
“Public consultation is an important step in the review process and provides a platform for residents to voice feedback on the customer service standards surrounding our delivery of fair, equitable and efficient water and wastewater services.”
The council spokeswoman said the standard “protects residents who do not have a contract with Council for the supply of registered water and wastewater services and will remain current for five years once finalised”.
“A draft of the 2020 Water and Wastewater Customer Service Standard is available for review on Council’s website site at www.sdrc.qld.gov.au” the spokeswoman said.
